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What you CAN expect from the CACC program:
Hours of Operation:
9:00AM through 5:00 PM
Monday - Friday Eastern Standard Time (EST).
24 hours, 7 days free quotes are available through our web site.
24 hour message service with live attendant 24 hours, 7 days a week.
Service provided regardless of gender, social/economic status, ethnic, racial cultural, religious or nationality.
CACC ensures informed consent and client participation in decisions about service.
CACC respects the rights of clients to refuse participation in studies or other research.
CACC upholds privacy and confidentiality protections for all clients.
CACC provides confidential, knowledgeable and courteous service.
CACC ensures that decisions made about services are based solely on needs and preferences of the individual client.
CACC will maintain professional relationships with clients at all times.
CACC provides prompt and accurate information about our service.
CACC provides rapid response in emergencies and special situations.
Client accountability by CACC in handling of their finances.
Discontinuation of their relationship with CACC at any time without any additional liability to CACC.
You are free to either use or reject the services that CACC offers. Also, you may request other options, be it legal, community referrals, or other payment devices from alternative sources.
A formal complaint process is available if you are dissatisfied with any action or service provided by CACC Problem Resolution.
What NOT to expect from the CACC program:
The CACC program does not repair your credit.
CACC does not sell our client's mailing list.
CACC does not give out any client confidential information, unless required by the client's creditor to receive benefits of the debt management program or requested by subpoena.
CACC does not make loans to our clients.
CACC are not lawyers and do not give legal advice.
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